FAQ

What time is the Hill End Office open?

08:00 – 16:00, Monday – Friday.

What do we do when we arrive on-site?

Report to Hill End Reception to sign in and receive your welcome pack. For residential visits you will be required to complete a fire register. Please bring a print-out of those staying overnight.

Is the site accessible to the public?

No, the site is not open to the public all visitors by appointment only.

Is the site accessible by public transport?

From Oxford (or Eynsham & Witney to the West) it is possible to get most of the way to Hill End via bus. The stagecoach operated S1 bus runs very regularly (approximately every 15 minutes). You need to get off at “Farmoor, Oaken Holt House”. From this stop there isn’t a footpath for the last 400m to Hill End so we do not recommend walking it. Arrangements need to be made with your own group leader in advance for pick-ups from the bus stop. Hill End staff are unable to offer a pick up service.

What are the options if we arrive and the weather is inclement?

All groups with site access have access to the wooden gazebos which can provide groups with shelter from bad weather. Please bear in mind these facilities are shared by all groups on site. We recommend you book an indoor facility to have total peace of mind.
Children and adults should be advised to bring appropriate clothing for all weather conditions. Please check weather forecast before your arrival to ensure all members of your group are prepared.

Is there somewhere to eat lunch?

There are many picnic benches provided around the site as well as the wooden Gazebos which provide a sheltered spots for picnics, outdoor learning and storing bags and clothes.

Are there any site restrictions we should be aware of?

The safeguarding of our visitors is our primary concern.The site does not all dogs and has a strict no smoking, and no alcohol policy.  All visitors are by appointment only and must report to reception where they will be issued identification. All additional visitors (including parents dropping off or collecting) to a group to be met by group leader in car-park.

Can I do a site visit?

Yes, by prior arrangement. We would strongly encourage especially if you are unfamiliar with the site.

Is there on-site security?

It is the responsibility of all users to keep all buildings locked at all times.  The main access area is covered by CCTV  but all groups should challenge suspicious behaviour and report it to the police and then the site staff.

Is there disabled access?

Yes, a number of our venues have disabled access and bathrooms. Detail are below however please contact us for the latest information.

Robinson Dorm, disabled access and toilet

Blue Dragon, disabled access and toilet

Is there parking on-site?

Yes, cars in the inner car park and overflow on the entrance drive. Coach turning space in the inner car park. If the coach needs to stay on-site for the day please let us know. Please be aware that at peak times parking is restricted.

Can I pay with a card?

No, at present we do not have the facilities.

Can we smoke on-site?

Hill End has a strictly ‘no smoking’ policy except so no smoking is permitted anywhere on the site.

Can I light a camp fire?

There are provisions on the site to allow campfires in certain areas. If you are planning on having a campfire please arrange this in advance and use your designated area only. Wood and kindling can be purchased from us for an additional fee. NO foraging for firewood from the grounds as this will damage the sites ecosystem and reduce the wildlife available for visitors to enjoy.

Is there somewhere to eat lunch?

The main field is available. If the weather is poor there are wooden gazebos on-site, please be aware these are open-sided structures and are shared use for school groups on-site that day. You are welcome to book a building (subject to availability and additional cost).

Is there Wi-Fi on site?

Much of the Hill End site is covered by our guest wifi which is available for use by group leaders. For those areas where this does not reach a portable hotspot is available to rent. Please ask at reception for details.

Do you have a template risk assessment for the site?

Hill End has in place all risk assessments for the site and activities it leads and is subject to an independent annual Health and Safety inspection. In accordance with the Outdoor Education Advisers Panels’ National Guidance for Educational Visits, Hill End does not send out its risk assessments but assures users that they are in place.

We also hold the Learning Outside the Classroom Quality Badge which is a nationally recognized safety and quality assurance mark (See www.lotcqualitybadge.org.uk) as well as the Tidy Britain Group Green Flag Award for the quality of its grounds.

Who should I contact about hiring or viewing your facilities?

Please call  01865 863510 or email admin@hill-end.org, the office is open 08:00 – 16:00 Monday to Friday

What are the meeting room capacities?

We have a number of different spaces:

The Barn – multipurpose space, capacity 90 seated

The Willows – capacity 20 seated.

Hill End Office Meeting Room – capacity 12 seated.

Blue Dragon – capacity 36 seated, plus additional break-out areas

Four Winds – capacity for 35+ seated (adjoining Middle Dorm, 44 beds and 10 staff beds booked separately)

Cookhouse – capacity 35 seated. (Situated near the main field it can be booked alongside The Barn or on its own for smaller groups)

For full details and to check availability please visit: http://hill-end.org/facilities/meeting-rooms/

Where do we collect the key from?

Upon arrival report to Hill End Reception to sign in to collect the key. The Hill End Office is open 08:00 – 16:00, Monday – Friday

Groups planning to arrive on a weekend or outside of office hours should arrange to collect  keys prior to their visit during office hours.

Who should I contact about hiring or viewing your facilities?

Please call  01865 863510 or email admin@hill-end.org, the office is open 08:00 – 16:00 Monday to Friday

What does the facility hire fee include?
  • Pre-visit to the Hill End site, meeting with a Hill End representative.
  • Exclusive use of building hired on your booking form
  • Shared use of on-site facilities e.g. woodland, sensory garden, sound garden, trails, gazebos.
  • On-site support during office hours.
  • Welcome briefing and handbook with relevant site specific information
  • Access generally from 9:30 a.m. if a late arrival is needed we will contact you.
  • For residential trips, dorm check-out is 10:00 a.m. kitchen and dining areas,1:00 p.m.

Please note cleaning is not included. We have very limited cleaning services on-site. When a group arrives they are issued with a cleaning box, we expect that the buildings left as found. Ready to be used by the next group. All floors to be swept and mopped, surfaces wiped down and cooking equipment cleaned.

What is your cancellation policy?

See booking form terms and conditions

Are refreshments available?

No, currently Hill End is self-catering only. If you would like catering please ask us and we can direct you to our preferred catering suppliers.

Can we bring our own food?

Yes. Hill End is self-catering only. If you would like catering please ask us and we can direct you to our preferred catering suppliers.

Can I sell/serve alcohol at my event?

Hill End’s alcohol policy states that it is an alcohol free site. If you intend to sell or consume alcohol you will need to apply for a Temporary Event Notice from the council, with permission of the Hill End Centre. Please see link below or ask us for further information.

http://www.whitehorsedc.gov.uk/services-and-advice/business/licensing/temporary-events-notices

Do I need my own insurance?

If you are a business you will need to provide us with a copy of your Certificate of Insurance. Hill End has Third Party Hirer insurance; please ask if you wish to see a copy.

For residential visits, those organised by Oxfordshire County Council employees do not need to arrange insurance cover, as they are covered by the county council’s insurance arrangements. All other groups visiting Hill End are required to arrange their own Public Liability Insurance; we have the right to request and retain a copy of this if required.

Are there whiteboard or projector facilities available?

Projector Screens are available in Blue Dragon and the Barn, although we are not currently able to supply a projector.

There is a whiteboard available in Four Winds as well as flip charts available in Blue Dragon and The Willows.

How many can sleep at Hill End?

We have a number of different spaces, for full details and to check availability please visit. http://hill-end.org/facilities/accommodation/

  • Camping – Field, up to 200
  • High Dorm – 38 beds (split into 2 dormitories 20 & 18) 4 staff beds
  • Middle Dorm – 45 beds (split in to 4 dormitories of 11,13, 11 and 10) and 9 staff beds
  • North Dorm – 28 bunks (split into 5 rooms)
  • Robinson – 40 beds (split into 2 dormitories 20 and 20) and 2 staff beds
Do you provide bedding?

When renting a dorm, each bed comes with a bottom sheet, pillow and pillow case. Students will need to bring a sleeping bag and/or extra pillow.

Do you provide kitchen equipment?

With the kitchen hire we provide a basic selection large items designed for mass catering. There no crockery, cutlery, chopping boards or utensils provided.

As such you will need to bring with you all of the crockery, cooking utensils, water jugs, pots and pans which your group will require.

We would strongly encourage a pre-visit especially if you are unfamiliar with the site.

Do you have a contact for overnight residentials?

Arrangements are made for staff to assist you, details provided at check-in.

Are we expected to clean?

We have very limited cleaning services on-site. When a group arrives they are issued with a cleaning box and groups are expected to clean all spaces used, ready to be used by the next group.

Groups are expected to clean and disinfect all food preparation areas before and after use; sweep and mop all floors; and clean all shared spaces including toilets, showers and kitchen if applicable.

PLEASE LEAVE THE SITE CLEANER THAN YOU FOUND IT!

When can we check in from?

On arrival please check in at reception. Dormitories are available from 12noon, but we can arrange luggage storage if necessary by prior arrangement.

Groups need to be checked out of their dormitory by 10am, failure to do so may incur a charge.

Are there Showering facilities available?

Showering facilities are available in the Middle Dormitory and North Dormitory, and there are disabled showering facilities available in Robinson Dorm.

Is it possible to change room configuration?

Due to fire regulations we are limited to the set number of beds in each room so configurations cannot be changed.

Is it possible to add or remove beds from rooms?

Beds may not be added or removed from dormitories due to fire regulations.

What time can you book a led session?

Available daily, Monday-Friday 9:30 a.m. – 2:30 p.m. We can offer flexibility so please ask us for further information

How many children can participate in a led session?

All sessions Up to 35 children

What clothing should students wear for a led session?

All led-sessions are based outdoors. Children must wear appropriate clothing and footwear.

How many can I book?

At peak times schools can book 2 kits per day during their visit.

How long is the Resource Box rental for?

All resource kits can be booked for 1 of these sessions each day:

9.30 – 12pm

12.30 – 2.30pm

The Board Games resource Box is also available to be booked for a whole evening. Evening bookings start at 4pm and must be returned before 9am the following day.

How long will the activities in the resource box take?

The length of the activities varies between resource boxes please see details of individual resource boxes for advice on length of activities: http://hill-end.org/facilities/resource-boxes/

What age are the resource boxes suitable for?

All resource boxes contain activities suitable for all key stages.

Code breakers games has 2 different levels available, Butterflies Code Breakers is more suitable for key stage 1 while Willows Code Breakers is aimed at upper key stage 1 and key stage 2.

The Orienteering resource Box has courses suitable to both Key stage 1 and 2, please see the resource Box details for specific guidance on each course: http://hill-end.org/facilities/resource-boxes/ .

All other boxes are entirely suited to all key stages.

How many people can use a resource box?

All boxes cater for a class of approximately 30 children

+ General
What time is the Hill End Office open?

08:00 – 16:00, Monday – Friday.

What do we do when we arrive on-site?

Report to Hill End Reception to sign in and receive your welcome pack. For residential visits you will be required to complete a fire register. Please bring a print-out of those staying overnight.

Is the site accessible to the public?

No, the site is not open to the public all visitors by appointment only.

Is the site accessible by public transport?

From Oxford (or Eynsham & Witney to the West) it is possible to get most of the way to Hill End via bus. The stagecoach operated S1 bus runs very regularly (approximately every 15 minutes). You need to get off at “Farmoor, Oaken Holt House”. From this stop there isn’t a footpath for the last 400m to Hill End so we do not recommend walking it. Arrangements need to be made with your own group leader in advance for pick-ups from the bus stop. Hill End staff are unable to offer a pick up service.

What are the options if we arrive and the weather is inclement?

All groups with site access have access to the wooden gazebos which can provide groups with shelter from bad weather. Please bear in mind these facilities are shared by all groups on site. We recommend you book an indoor facility to have total peace of mind.
Children and adults should be advised to bring appropriate clothing for all weather conditions. Please check weather forecast before your arrival to ensure all members of your group are prepared.

Is there somewhere to eat lunch?

There are many picnic benches provided around the site as well as the wooden Gazebos which provide a sheltered spots for picnics, outdoor learning and storing bags and clothes.

Are there any site restrictions we should be aware of?

The safeguarding of our visitors is our primary concern.The site does not all dogs and has a strict no smoking, and no alcohol policy.  All visitors are by appointment only and must report to reception where they will be issued identification. All additional visitors (including parents dropping off or collecting) to a group to be met by group leader in car-park.

Can I do a site visit?

Yes, by prior arrangement. We would strongly encourage especially if you are unfamiliar with the site.

Is there on-site security?

It is the responsibility of all users to keep all buildings locked at all times.  The main access area is covered by CCTV  but all groups should challenge suspicious behaviour and report it to the police and then the site staff.

Is there disabled access?

Yes, a number of our venues have disabled access and bathrooms. Detail are below however please contact us for the latest information.

Robinson Dorm, disabled access and toilet

Blue Dragon, disabled access and toilet

Is there parking on-site?

Yes, cars in the inner car park and overflow on the entrance drive. Coach turning space in the inner car park. If the coach needs to stay on-site for the day please let us know. Please be aware that at peak times parking is restricted.

Can I pay with a card?

No, at present we do not have the facilities.

Can we smoke on-site?

Hill End has a strictly ‘no smoking’ policy except so no smoking is permitted anywhere on the site.

Can I light a camp fire?

There are provisions on the site to allow campfires in certain areas. If you are planning on having a campfire please arrange this in advance and use your designated area only. Wood and kindling can be purchased from us for an additional fee. NO foraging for firewood from the grounds as this will damage the sites ecosystem and reduce the wildlife available for visitors to enjoy.

Is there somewhere to eat lunch?

The main field is available. If the weather is poor there are wooden gazebos on-site, please be aware these are open-sided structures and are shared use for school groups on-site that day. You are welcome to book a building (subject to availability and additional cost).

Is there Wi-Fi on site?

Much of the Hill End site is covered by our guest wifi which is available for use by group leaders. For those areas where this does not reach a portable hotspot is available to rent. Please ask at reception for details.

Do you have a template risk assessment for the site?

Hill End has in place all risk assessments for the site and activities it leads and is subject to an independent annual Health and Safety inspection. In accordance with the Outdoor Education Advisers Panels’ National Guidance for Educational Visits, Hill End does not send out its risk assessments but assures users that they are in place.

We also hold the Learning Outside the Classroom Quality Badge which is a nationally recognized safety and quality assurance mark (See www.lotcqualitybadge.org.uk) as well as the Tidy Britain Group Green Flag Award for the quality of its grounds.

+ Facility Hire
Who should I contact about hiring or viewing your facilities?

Please call  01865 863510 or email admin@hill-end.org, the office is open 08:00 – 16:00 Monday to Friday

What are the meeting room capacities?

We have a number of different spaces:

The Barn – multipurpose space, capacity 90 seated

The Willows – capacity 20 seated.

Hill End Office Meeting Room – capacity 12 seated.

Blue Dragon – capacity 36 seated, plus additional break-out areas

Four Winds – capacity for 35+ seated (adjoining Middle Dorm, 44 beds and 10 staff beds booked separately)

Cookhouse – capacity 35 seated. (Situated near the main field it can be booked alongside The Barn or on its own for smaller groups)

For full details and to check availability please visit: http://hill-end.org/facilities/meeting-rooms/

Where do we collect the key from?

Upon arrival report to Hill End Reception to sign in to collect the key. The Hill End Office is open 08:00 – 16:00, Monday – Friday

Groups planning to arrive on a weekend or outside of office hours should arrange to collect  keys prior to their visit during office hours.

Who should I contact about hiring or viewing your facilities?

Please call  01865 863510 or email admin@hill-end.org, the office is open 08:00 – 16:00 Monday to Friday

What does the facility hire fee include?
  • Pre-visit to the Hill End site, meeting with a Hill End representative.
  • Exclusive use of building hired on your booking form
  • Shared use of on-site facilities e.g. woodland, sensory garden, sound garden, trails, gazebos.
  • On-site support during office hours.
  • Welcome briefing and handbook with relevant site specific information
  • Access generally from 9:30 a.m. if a late arrival is needed we will contact you.
  • For residential trips, dorm check-out is 10:00 a.m. kitchen and dining areas,1:00 p.m.

Please note cleaning is not included. We have very limited cleaning services on-site. When a group arrives they are issued with a cleaning box, we expect that the buildings left as found. Ready to be used by the next group. All floors to be swept and mopped, surfaces wiped down and cooking equipment cleaned.

What is your cancellation policy?

See booking form terms and conditions

Are refreshments available?

No, currently Hill End is self-catering only. If you would like catering please ask us and we can direct you to our preferred catering suppliers.

Can we bring our own food?

Yes. Hill End is self-catering only. If you would like catering please ask us and we can direct you to our preferred catering suppliers.

Can I sell/serve alcohol at my event?

Hill End’s alcohol policy states that it is an alcohol free site. If you intend to sell or consume alcohol you will need to apply for a Temporary Event Notice from the council, with permission of the Hill End Centre. Please see link below or ask us for further information.

http://www.whitehorsedc.gov.uk/services-and-advice/business/licensing/temporary-events-notices

Do I need my own insurance?

If you are a business you will need to provide us with a copy of your Certificate of Insurance. Hill End has Third Party Hirer insurance; please ask if you wish to see a copy.

For residential visits, those organised by Oxfordshire County Council employees do not need to arrange insurance cover, as they are covered by the county council’s insurance arrangements. All other groups visiting Hill End are required to arrange their own Public Liability Insurance; we have the right to request and retain a copy of this if required.

Are there whiteboard or projector facilities available?

Projector Screens are available in Blue Dragon and the Barn, although we are not currently able to supply a projector.

There is a whiteboard available in Four Winds as well as flip charts available in Blue Dragon and The Willows.

+ Accommodation
How many can sleep at Hill End?

We have a number of different spaces, for full details and to check availability please visit. http://hill-end.org/facilities/accommodation/

  • Camping – Field, up to 200
  • High Dorm – 38 beds (split into 2 dormitories 20 & 18) 4 staff beds
  • Middle Dorm – 45 beds (split in to 4 dormitories of 11,13, 11 and 10) and 9 staff beds
  • North Dorm – 28 bunks (split into 5 rooms)
  • Robinson – 40 beds (split into 2 dormitories 20 and 20) and 2 staff beds
Do you provide bedding?

When renting a dorm, each bed comes with a bottom sheet, pillow and pillow case. Students will need to bring a sleeping bag and/or extra pillow.

Do you provide kitchen equipment?

With the kitchen hire we provide a basic selection large items designed for mass catering. There no crockery, cutlery, chopping boards or utensils provided.

As such you will need to bring with you all of the crockery, cooking utensils, water jugs, pots and pans which your group will require.

We would strongly encourage a pre-visit especially if you are unfamiliar with the site.

Do you have a contact for overnight residentials?

Arrangements are made for staff to assist you, details provided at check-in.

Are we expected to clean?

We have very limited cleaning services on-site. When a group arrives they are issued with a cleaning box and groups are expected to clean all spaces used, ready to be used by the next group.

Groups are expected to clean and disinfect all food preparation areas before and after use; sweep and mop all floors; and clean all shared spaces including toilets, showers and kitchen if applicable.

PLEASE LEAVE THE SITE CLEANER THAN YOU FOUND IT!

When can we check in from?

On arrival please check in at reception. Dormitories are available from 12noon, but we can arrange luggage storage if necessary by prior arrangement.

Groups need to be checked out of their dormitory by 10am, failure to do so may incur a charge.

Are there Showering facilities available?

Showering facilities are available in the Middle Dormitory and North Dormitory, and there are disabled showering facilities available in Robinson Dorm.

Is it possible to change room configuration?

Due to fire regulations we are limited to the set number of beds in each room so configurations cannot be changed.

Is it possible to add or remove beds from rooms?

Beds may not be added or removed from dormitories due to fire regulations.

+ Led sessions
What time can you book a led session?

Available daily, Monday-Friday 9:30 a.m. – 2:30 p.m. We can offer flexibility so please ask us for further information

How many children can participate in a led session?

All sessions Up to 35 children

What clothing should students wear for a led session?

All led-sessions are based outdoors. Children must wear appropriate clothing and footwear.

+ Resource Box
How many can I book?

At peak times schools can book 2 kits per day during their visit.

How long is the Resource Box rental for?

All resource kits can be booked for 1 of these sessions each day:

9.30 – 12pm

12.30 – 2.30pm

The Board Games resource Box is also available to be booked for a whole evening. Evening bookings start at 4pm and must be returned before 9am the following day.

How long will the activities in the resource box take?

The length of the activities varies between resource boxes please see details of individual resource boxes for advice on length of activities: http://hill-end.org/facilities/resource-boxes/

What age are the resource boxes suitable for?

All resource boxes contain activities suitable for all key stages.

Code breakers games has 2 different levels available, Butterflies Code Breakers is more suitable for key stage 1 while Willows Code Breakers is aimed at upper key stage 1 and key stage 2.

The Orienteering resource Box has courses suitable to both Key stage 1 and 2, please see the resource Box details for specific guidance on each course: http://hill-end.org/facilities/resource-boxes/ .

All other boxes are entirely suited to all key stages.

How many people can use a resource box?

All boxes cater for a class of approximately 30 children